Health Care Systems: EI
Application
Valuable ingredients in the healing
power of health care are empathy, communication, and teamwork --
core ingredients of emotional intelligence. Empathy and good
physician –patient communications contribute to increased
patient satisfaction and adherence, and may help immunize the
physician from malpractice claims, even in the face of a
negative patient outcome.
One of the startling reports in health care of the last few
years was the Institute of Medicine’s estimate that “as many as
98, 000 people die in any given year from medical errors that
occur in hospitals.”
The Institute of Medicine suggests that important remedies for
reducing this medical error are to develop strong team
functioning and strong leadership throughout all levels of the
health care system.
A solid dose of emotional intelligence across the health care
system may increase patient satisfaction and teamwork among
providers, and be an important contributor in reducing medical
error and malpractice claims.
Our consultants- physicians, psychologists, and nurses all have
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